مركز افق السلام الدولي للتدريب,ofuq alsalam alduwali OSD
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Steps in Conflict Resolution
Step 1. Self reflection & reorientation
- Consider how one might have dealt with the problem differently.
- Take responsibility for one’s contribution to the conflict.
Step 2. Reversal & restitution
- Address whatever caused the other to feel hurt and violated.
- Be open to efforts to reconcile.
- Seek to correct injustices.
Step 3. Reconciliation & renewal
- Give up claim for retaliation
- Forgive and be open to receive forgiveness
- Resolve to help the other to change.
- Foster good will
